Get in Touch

Ignite's core purpose is to make mental health and wellbeing support accessible, flexible, and proactive by connecting people with real, vetted professionals who can help.

• We have a variety of practitioners on our platform who you can book with.
• Each of our support providers has a biography on their page, so you can learn more about them and how they work, before you decide who you would like to book a session with. You can also search for providers based on the criteria that is important to you.

If you need urgent support and need to talk to someone immediately, please call or text 1737, to speak to a trained Counsellor right away.

For emergencies, please call 111.

Booking a session is quick and easy, doesn’t require a login and can be done in 3 simple steps:

1. Select the provider from the Marketplace page.

2. Click on to their profile page, check their availability and choose a time and day that best works for you.

3. Confirm your appointment along with your email address and join your session at your chosen time (a confirmation email will be sent to you too).

Payment for a session on ignite can be made using any Visa, Mastercard, American Express or China UnionPay card and is securely processed through our payment provider, Stripe.

When you have confirmed your booking, you will receive a booking confirmation email. In that email, there will be a link to “Cancel” your booking. Select this link and confirm your booking cancellation. You can then book a new session, if you still want to see someone for support.

If your session booking was cancelled more than 24 hours before your session time and date, a refund for the cost of this session will be processed automatically when you confirm cancellation.

Please note, refunds can take between 3 and 5 business days to appear on your bank statement.

Ignite provides support for people aged 16 and over.